Unruly Behavior

Ok, I posted some funny e-mails from my Dell rep, even told him to stop e-mailing. He hasn't learned, but he did send this funny e-mail about Christmas shopping and what a rip-off Dell products are at Best Buy. No crap, e-mail from a Dell rep, cutting down their new business and distribution partner.

Message from your AE at Dell (important please read)

alphonso_quesada@dell.com
sent: wed 12/3/2008 2:15 PM

Hello,

I wanted to follow up with you for your Holliday shopping. Your account is in the corporate division therefore you get cost on everything that is electronic and computer accessories and TV etc. I can tell you right now that if you are buying from best buy or any other retailers you are paying too much. I wanted to reach out to you and see what you are looking at and I will be able to get you a better price. As your AE at Dell I want to look out for you and let you know that I have over 200k products that you probably have no idea we sell. Here is a big example of what I am talking about;

Best Buy-

http://www.bestbuy.com/site/olspage.jsp?_dyncharset=ISO-8859-1&id=pcat17071&type=page&st=KDL40XBR6&sc=Global&cp=1&nrp=15&sp=&qp=&list=n&iht=y&usc=All+Categories&ks=960

price- 2,299.99 regular

their sale price is 1,999.00

Dell-

http://accessories.us.dell.com/sna/products/Video_Conferencing/productdetail.aspx?c=us&l=en&s=bsd&cs=04&sku=A2018549

price- 2,299.99

online sale price- 1,999.00

your price 1,400.00 saved 600.00 dollars

Use this Link to look at what we offer and email me for quotes. Be more than welcome to shop my price. Just email me the part numbers you are looking to make it easier to quote you. I have to discount the product manually and send you a quote. Once again your price bracket is lower than consumers so you will always get a better price.
Follow this link ;

http://accessories.us.dell.com/sna/default.aspx?c=us&cs=04&l=en&s=bsd&~ck=mn

Alphonso Quesada
Senior Account Executive
RSR AcquisitionDell, Inc.
toll free number- 1800-901-3355 ext- 946-1562
Direct Line-# 512-946-1562
Fax: Fax: 512.283.9992
ATTN: Alphonso Quesada

Support Team;

Mason Lam
Software and Peripherals - Acquisition Account ManagerBusiness Sales DivisionDell, Inc.
1-800-901-3355
direct dial (512-946-0929)
Fax: (512-946-0929
Mason_lam@dell.com

I want to earn your business and shouldn't be beat on price. Call me today for networking equipment, MSOL Volume Licensing, phone systems, Tape Back-ups, and Power Products--as well as all other peripherals & upgrades!

Labels: best buy, dell, stupid marketing

This was in my work e-mail late today:

Hello,

I wanted to follow up with you again and see if you got my last few emails I sent you. Your account is set in our corporate division so your company gets the best pricing and service available at Dell. I must establish contact with you or someone in your company. Please let me know if there is any purchases you have coming up or any projects so I can start working with you to provide you the best solution. thanks

Alphonso Quesada

Senior Account ExecutiveRSR AcquisitionDell, Inc.
toll free number- 1800-901-3355 ext- 946-1562
Direct Line-# 512-946-1562
Fax: Fax: 512.283.9992 ATTN: Alphonso Quesada

Account Team;
Joseph Gibbonsmailto:GibbonsJoseph_Gibbons@Dell.com
Senior Server, Network, and Storage Specialist
800-901-3355 ext. 9460611. Direct dial 512-946-0611

Ok, they "must establish contact" with someone in my company? Or what? They will be out of a job? And examine the grammar of the first sentance. What is that, writing on about the third grade level?

Update! 11-18-2008:

Ok, I sent back a response telling this moron that we were an HP shop. So he sent me this message this morning:

From: Alphonso_Quesada@Dell.com [mailto:Alphonso_Quesada@Dell.com]
Sent: Tuesday, November 18, 2008 8:24 AM

Subject: RE:

Great to hear that. My job in the acq team is to help you achieve your goals. Dell have changed around and have made all his focus to customer focus. What can I do to help you guys?

So, I had to reply again...

I’m having a difficult time believing you actually work for Dell. Your grammar is atrocious.

Unless you go to work for HP, I don’t see much you can do to help us out.
However, purchasing a book on English Grammar and Sentence Structure could be a major step in helping yourself. Although there are several sentences in the correspondence you have sent to me that are poorly constructed, this one stands out the most:

Dell have changed around and have made all his focus to customer focus.

Did you really read this before you sent it out?

Please, don’t waste my time and yours with poorly thought out sales pitches saying you MUST get in touch with someone at my company.

Labels: bad support, dell, stupid marketing