Tuesday, July 14
Long John Silvers - Great Food, Terrible Service
Today I headed over to Long John Silvers near my office, a place I've eaten many times before. It was recently remodeled, and I was expecting a good experience.
Boy was I expecting the wrong thing.
Started off with this obnoxious sign on the front door, telling you before you even enter the restaurant, just how much you are allowed in condiments, based on what you plan to order. Is this really necessary? Is there a black market economy of which I am unaware that trades in illicitly procured Long John Silvers condiments?
So, I brushed off the sign as just stupidity. I ordered the #7 Value Basket Combo with extra Crumbs, which was $5.89, a little higher than what I remembered, but I was hungry, time to eat. The meal rang up at $7.01 When I inquired about this, they told me that Crumbs are now 39 cents. WTF? I've been eating at LJS since I was four years old. I've eaten literally pounds of Crumbs. I've never, ever been charged. This is something that is created as a by-product of their cooking. They throw away more than they serve of these, and now they are charging me for essentialy eating their trash? Stupid.
When I got to my table, I looked more closely at my receipt, only to discover that they had charged me an extra 20 cents for my drink. My menu picture is a little fuzzy, but if you look at the word "Value" in the upper left corner, there is a little sign that says "Includes 32 oz drink!", and this is what I got with my meal. By now I was too tired to fight or go back and argue. To top things off, they had three bottles of Malt Vinegar shared in the dining area, I had to find someone who was done with theirs and get it from their table. HOW CHEAP CAN YOU BE? Condiment rationing?
This is a copy of my receipt, I've complained at the longjohnsilvers.com website. Don't know if it will do any good, but I don't plan on going back any time soon anyway.
Boy was I expecting the wrong thing.
Started off with this obnoxious sign on the front door, telling you before you even enter the restaurant, just how much you are allowed in condiments, based on what you plan to order. Is this really necessary? Is there a black market economy of which I am unaware that trades in illicitly procured Long John Silvers condiments?
So, I brushed off the sign as just stupidity. I ordered the #7 Value Basket Combo with extra Crumbs, which was $5.89, a little higher than what I remembered, but I was hungry, time to eat. The meal rang up at $7.01 When I inquired about this, they told me that Crumbs are now 39 cents. WTF? I've been eating at LJS since I was four years old. I've eaten literally pounds of Crumbs. I've never, ever been charged. This is something that is created as a by-product of their cooking. They throw away more than they serve of these, and now they are charging me for essentialy eating their trash? Stupid.
When I got to my table, I looked more closely at my receipt, only to discover that they had charged me an extra 20 cents for my drink. My menu picture is a little fuzzy, but if you look at the word "Value" in the upper left corner, there is a little sign that says "Includes 32 oz drink!", and this is what I got with my meal. By now I was too tired to fight or go back and argue. To top things off, they had three bottles of Malt Vinegar shared in the dining area, I had to find someone who was done with theirs and get it from their table. HOW CHEAP CAN YOU BE? Condiment rationing?
This is a copy of my receipt, I've complained at the longjohnsilvers.com website. Don't know if it will do any good, but I don't plan on going back any time soon anyway.
Labels: bad service, ljs, long john silvers, overcharged, resturant
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