Tuesday, October 17
More Awful Support
Ok, doing great at the new job. Get a support call for a Canon Laser Class 710 Fax Machine. Seems it is no longer printing a confirmatin page after sending.
Can't figure out the interface on the machine directly, so I go to the Canon web site to download a manual. Can't find it, so I call the 800 number for service. There is not a .pdf manual available, they do not offer them, but I can buy a paper copy of the manual.
Ok, not going to spend any money on this, so I ask for tech support, having dailed the nuber that gets referenced on the "Contact Us" choice from the web page below. But at that number, they "do not suppport any of our comercial products."
Wow, that is great. Thanks for selling us a really expensive product with no support.
Canon Laser Class 710 Support
Can't figure out the interface on the machine directly, so I go to the Canon web site to download a manual. Can't find it, so I call the 800 number for service. There is not a .pdf manual available, they do not offer them, but I can buy a paper copy of the manual.
Ok, not going to spend any money on this, so I ask for tech support, having dailed the nuber that gets referenced on the "Contact Us" choice from the web page below. But at that number, they "do not suppport any of our comercial products."
Wow, that is great. Thanks for selling us a really expensive product with no support.
Canon Laser Class 710 Support
Labels: bad support, canon, work
Comments:
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If their commercial products are like any of the Canon commercial products I've dealt with (copiers, etc...), it was probably bought through a reseller and Canon expects you to get support through that reseller via some sort of lease/support agreement. Ran into that a few times myself with Canon's stuff.
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