Friday, October 13
Best Buy - You Suck
Ok, yesterday online I found this Best Buy Clearance Coupon.
It just so happens that my Home Theater amplifer went belly up on Tuesday, and I was in the market for a new amplifer.
Ok, so off I go to Best Buy. I find a Yamaha 5990 Open Box special for $849.99, a good price, minus 20% plus 8.25% for Tax works out to $649.49, a really great deal.
So I check with the sales guy, we find an acceptable remote control and I go to check out.
The coupon does not work. Tells me they system has changed how it works, and I will get a 20% Gift Card instead. So I had him call the manager, the manager says that they cannot honor their coupon.
Bastards.
I'm not buying a freaking $200+ gift card from you lying asses today. I left.
Here is a screen print, from today, of the coupon, still online. Going to call their 800 customer support # and see what I can find out about this attempted rip-off.
Called 1-888-237-8289, got connected to a "Specialist", Scott, he decided to put me on hold after I sent him the link above. He came back and was unclear, so I explained to him about how I didn't want to purchase a $170 gift card today, that I wanted the $170 discount that was offered with the coupon.
He had to go talk to a supervisor. He came back and said that Best Buy had changed this program over a month ago. I told him that they should change their web site then, as that is not the offer they are maknig to their customers.
Dumbases, guess I'll go to Tweeter or Fry's after work today.
Update 10-14-2006:
Ran by Tweeter last night after work and picked up a Yamaha RX-V2500 home theater amplifier that they have on close-out for $800 plus tax. A little more than I wanted to spend, but they didn't try to screw me on the deal. Took about 3 hours last night to remove the old Onkyo TX-DS787 amplifeir and put in the new Yamaha.
Now I'm working on programming this thing and getting my Phillips Pronto NG remote reprogrammed to work with the system. Should eat up most of my weekend. Wohoo!
It just so happens that my Home Theater amplifer went belly up on Tuesday, and I was in the market for a new amplifer.
Ok, so off I go to Best Buy. I find a Yamaha 5990 Open Box special for $849.99, a good price, minus 20% plus 8.25% for Tax works out to $649.49, a really great deal.
So I check with the sales guy, we find an acceptable remote control and I go to check out.
The coupon does not work. Tells me they system has changed how it works, and I will get a 20% Gift Card instead. So I had him call the manager, the manager says that they cannot honor their coupon.
Bastards.
I'm not buying a freaking $200+ gift card from you lying asses today. I left.
Here is a screen print, from today, of the coupon, still online. Going to call their 800 customer support # and see what I can find out about this attempted rip-off.
Called 1-888-237-8289, got connected to a "Specialist", Scott, he decided to put me on hold after I sent him the link above. He came back and was unclear, so I explained to him about how I didn't want to purchase a $170 gift card today, that I wanted the $170 discount that was offered with the coupon.
He had to go talk to a supervisor. He came back and said that Best Buy had changed this program over a month ago. I told him that they should change their web site then, as that is not the offer they are maknig to their customers.
Dumbases, guess I'll go to Tweeter or Fry's after work today.
Update 10-14-2006:
Ran by Tweeter last night after work and picked up a Yamaha RX-V2500 home theater amplifier that they have on close-out for $800 plus tax. A little more than I wanted to spend, but they didn't try to screw me on the deal. Took about 3 hours last night to remove the old Onkyo TX-DS787 amplifeir and put in the new Yamaha.
Now I'm working on programming this thing and getting my Phillips Pronto NG remote reprogrammed to work with the system. Should eat up most of my weekend. Wohoo!
Labels: bad support, best buy, home theater
Comments:
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Thought about fighting more, but found a good deal on another amp at Tweeter that is brand new in box, and will take my business elsewhere.
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