Tuesday, February 28
Colossaly Bad Support
Ok, the majority of our customers have Symantec Anti Virus Corporate Edition, and if they have an Exchagne Server, they have the SMSME to go with the AV.
They all buy Gold support contracts which come with free phone support. Only one catch: You have to fill out a web form, and they can take up to 24 hours to supply you with the support phone number.
I've done that, now I've called the main phone number to try and get the right number for the support the customer is payig for so that I can get a server installation fixed today, not tomorrow.
McAfee's support was never this bad when I used to install their software at the last job. Maybe it is time for a change here.
Contact Technical Support
They all buy Gold support contracts which come with free phone support. Only one catch: You have to fill out a web form, and they can take up to 24 hours to supply you with the support phone number.
I've done that, now I've called the main phone number to try and get the right number for the support the customer is payig for so that I can get a server installation fixed today, not tomorrow.
McAfee's support was never this bad when I used to install their software at the last job. Maybe it is time for a change here.
Contact Technical Support
Labels: bad support
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