Monday, October 4
And what award did they win?
I've now spent:
2 Hours trouble shooting a bad NIC on a Dell Inspiron 4100 laptop that goes from one bank branch to another.
45 Minutes on the phone with Dell confirming it is still under Depot Warranty, and that they can pick it up for service.
1:45 On the phone with Dell Support, retroubleshooting everything till I told them that maybe my customer should buy another laptop, not a Dell, and never purchase another Dell product (the customer site is 100% Dell, even their Network Switch), if they would not honor the warranty on a $10 part, and make me spend 4.5 Billable Hours at $100 per hour to get something like this fixed. That got their attention.
Now I have to call Airborne to get them to pick up the system, Dell cannot take care of this step for some reason.
And their website calls their service "Award Winning". Wonder what kind of crap award they won... "And now, in the "Frustrating their customers so that they buy a new one instead of getting warranty work done category..."
Ok, took 10 minutes with DHL, the laptop will be picked up tomorrow. That was the easiest part of this ordeal. Beware if you buy a Dell Support Contract.
Dell - Support
2 Hours trouble shooting a bad NIC on a Dell Inspiron 4100 laptop that goes from one bank branch to another.
45 Minutes on the phone with Dell confirming it is still under Depot Warranty, and that they can pick it up for service.
1:45 On the phone with Dell Support, retroubleshooting everything till I told them that maybe my customer should buy another laptop, not a Dell, and never purchase another Dell product (the customer site is 100% Dell, even their Network Switch), if they would not honor the warranty on a $10 part, and make me spend 4.5 Billable Hours at $100 per hour to get something like this fixed. That got their attention.
Now I have to call Airborne to get them to pick up the system, Dell cannot take care of this step for some reason.
And their website calls their service "Award Winning". Wonder what kind of crap award they won... "And now, in the "Frustrating their customers so that they buy a new one instead of getting warranty work done category..."
Ok, took 10 minutes with DHL, the laptop will be picked up tomorrow. That was the easiest part of this ordeal. Beware if you buy a Dell Support Contract.
Dell - Support
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